Dispensing Pharmacy KITAOKA

Transactions on this website are considered personal imports from Japan to overseas. Personal imports occur when an individual purchases a foreign product directly from an overseas mail-order company, retailer, manufacturer, etc. for the purpose of personal use. The standard for personal imports is that the product is for the importer’s personal use, so imports made on behalf of a family member or friend, or as a gift for someone, do not qualify as personal imports. Reselling products also does not qualify as personal imports. In the case of personal import, the purchaser is solely responsible for the purchase, transportation, customs clearance, etc. of the product. Please use it after fully understanding the restrictions on personal imports and customs clearance.

We will send you a "shipment notification email" after the product has been shipped. at that time ・Tracking number ・Tracking URL I'm letting you know! If you do not receive the shipping notification email or the tracking number is missing, please contact us!

Because it is shipped from overseas, it takes time for troubles during mailing and customs procedures. In that case, it takes longer than usual to receive the package. Please understand. We also strive to prepare and ship shipments as soon as possible after ordering each time so that the products arrive at the customer as soon as possible. We aim to prepare your order for shipping within 5 business days after payment. (We are closed on Saturdays, Sundays, and holidays.) If you need the item urgently, please select EMS when selecting shipping on the checkout page. (Please note that EMS is not available in some countries.)

We try to ship within 5 business days, excluding weekends and holidays. After shipping, we will send you a notification & notification email.

We strive to deliver our products to customers as soon as possible. We are still accepting it as we can change it if we are preparing here. If it has already been shipped, we are sorry but we cannot accept it. Thank you for your understanding. Before confirming your order, please confirm your address and name again.

Details such as estimated delivery times are listed on the shipping page. [About shipping] *The number of days will vary depending on customs procedures, the number of flights, the status of other loaded baggage, and weather conditions.

If you have any questions about your package, please first check the tracking information on the website of your country's post office. (*In Austria and Canada, only EMS deliveries can be tracked within the country.) Then, contact your country's post office. If you have inquired with your home post office and are still unable to find out the status of your package, please contact us. We will investigate from the Japanese post office. [About shipping]

Thank you for your kindness. We print your address and name directly from your order history. (To avoid mistakes ...) We can still process your shipping address if it is written in a language other than English, but since English is the standard language for electronic data for international post, we recommend that you write it in English.

We have prepared a page that explains any points you may have difficulty understanding before placing your order. If you have any questions after viewing the page below, please feel free to contact us. [Important page] →This page lists some important points. [User guide] →This page describes the flow from order to shipping. [Payment method] →This page lists three payment methods. [About shipping] →This page provides information about the two shipping methods available, estimated delivery times, and what to do if there is a problem with the package you have shipped. [Countries excluded from shipping] →This page describes countries that are excluded from shipping and countries that require conditions.

Please ask a question by e-mail. I will reply sequentially. Also, if you have any questions, we will assist you as much as possible. [About drug expiration dates] For most pharmaceuticals other than popular items, we request them from pharmaceutical manufacturers and pharmaceutical wholesalers after receiving your payment. This enables us to deliver pharmaceuticals with as long an expiration date as possible to our customers. Most medicines have a shelf life of two to three years, so the products we ship will have an expiration date close to two years. If you have any concerns, please feel free to email us.

We are sorry. Coupons related to discounts are provided in the e-mail newsletter. Please note that we do not provide information other than via email newsletter.

We distribute e-mail magazine about twice a month. There are also information on sale information and deals, so please register. At the bottom of the top page of this website There is a place to register. * How to stop e-mail magazine delivery ... There is an "Unsubscribe" button at the bottom of the email newsletter, so please click on it. If you have any questions, please contact us.

You can cancel your order without any conditions before it is shipped. However, you cannot cancel your order after it has been shipped. Please see the following policy regarding returns, cancellations, refunds, etc. [Refund and Return Policy]

We use two shipping methods: Japan Post's international small package and EMS. Package delivery within your country will be handled by your country's post office or a business associated with the post office. Therefore, please note that we cannot use other delivery companies such as DHL or FedEx. [About shipping]

If you receive the wrong product or the wrong quantity, please contact us so we can ship the missing amount. **Product inventory and shipping status are managed electronically in 1g increments, so we will confirm the actual weight required for shipping and the missing weight and take appropriate action.

You may receive contact from customs or your country's post office regarding the package we have sent. In many European countries, you will be contacted regarding the payment of VAT. Also, if the amount exceeds a certain amount, customs duties may be required.The recipient, who is the importer, will be responsible for all payments and procedures for customs duties, etc. The amount of customs duties varies depending on the country and product, so please contact your local customs office yourself in advance. [Important page]

For international mail, many countries require a signature, so if you are not at home when the parcel is delivered, it will be kept at your local post office until you request redelivery. To request redelivery, please contact your country's post office. In most cases, you will be able to request redelivery from your country's post office website. The estimated storage period at the post office is around two weeks (varies depending on the country or region), and if the recipient does not request redelivery within that period, the package will be returned to Japan. If the item is returned to Japan, the process will be processed according to our Refund and Return Policy. ************************** After we ship your package, we will send you an email with a tracking number. The email will include a link to the Japan Post tracking status, so please check the tracking status yourself. In addition, if there is a change in the tracking status from Japan Post, the delivery company, an email will be automatically sent to you (@ml.post.japanpost.jp). We hope that this will be helpful for you to check the tracking status. [About shipping]

If a shipped item is returned to Japan, a handling fee will be required to reship or refund the item. Handling fee needs to be paid separately using our payment method. Therefore, please note that in the case of a refund, we cannot deduct any amount from the amount already paid. You can correct the payment amount within one month after the payment (the period varies depending on the credit card company), but many of the packages returned to Japan are already more than a month old. Most of the time there are. If a payment has been made for more than a month, the amount cannot be adjusted as it is a confirmed payment with the bank clearly specifying when it will be deducted. The only thing you can do is cancel the payment. Therefore, we ask for your understanding that we charge a separate handling fee. [If you don't need handling fee] If the returned package was shipped by EMS and you wish to reship it using standard shipping, you can reship it without incurring a handling fee. Payment method Refund and Return Policy

Currently, it is becoming difficult to obtain generic drugs one after another due to manufacturer shortages. Therefore, we may not be able to prepare the product after receiving your order, and we may inform you of the preparation / cancellation of alternative products. We apologize for the inconvenience caused to our customers. Thank you for your understanding in advance.

The packages we ship will be international mail with tracking status. Therefore, most countries require a signature upon receipt. If you would like to receive your package without a signature, please contact your country's post office. [In the United States] By registering for free on the USPS website, you can receive services such as package tracking notifications and USPS Electronic Signature Online. For more information, please visit the USPS website. Informed Delivery by USPS